Track your order
Sign in with the email you ordered with to see every order and the tracking for each box. There is no password to remember: we email you a one-time code.
- No password needed
- Works for guest checkout
- Every box in one place
Order tracking
UPS, USPS, FedExSign in to track your order
- 1Enter your emailUse the one you checked out with.
- 2Type the code we email youIt arrives in a minute or so. Check spam if you do not see it.
- 3Open your orderEach box shows its carrier, tracking number and latest status.
Bought as a guest? It still works. Your orders are saved to your email.
Free project guides and tools
Plan the job while your box is on the way.
Shipping and delivery questions
When will my order ship?
Orders ship the next business day. Orders placed after 3 PM Eastern, on a weekend or on a holiday can take one extra business day. Fabric is cut to order, then packed. As soon as a shipping label is made, we email you the tracking number.
Why did my order come in more than one box?
We ship from more than one stock location, and some items travel better on their own, like long rolls and liquids. So one order can arrive as two or more boxes, sometimes on different days. Each box has its own tracking number, and you can see them all when you sign in.
My tracking says the label was created but nothing has moved.
The label is made when your order is packed. The carrier's first scan shows up when they pick the box up, usually later that day or the next business day. If there has been no scan for 2 business days after the label was made, contact us and we will look into it.
Why do resins and liquids ship by ground?
Polyester resin, gelcoat, MEKP hardener, acetone and similar liquids are regulated for shipping. They can only travel by ground service, never by air, and they are packed to DOT limited quantity rules. That is why some orders cannot be expedited.
It says delivered, but I do not have it.
Check around the property, at a side or back door, with neighbors, and in any parcel locker or mail room. Carriers sometimes scan a box as delivered shortly before it actually arrives. If it still has not turned up after 24 hours, contact us with your order number.
My box arrived damaged, or something is missing.
Take a photo of the box and the items, then email them to hello@boatsuppliers.com with your order number as soon as you can. We will look at it and make it right. If your order shipped in more than one box, sign in first to check: the rest may still be on the way.
Can I change my address or cancel?
Contact us right away. If the order has not shipped yet, we can usually update it. Once the carrier has the box, the address can only be changed through the carrier.
How do I return something?
You have 30 days after delivery to request a return on unused items in their original packaging. Email hello@boatsuppliers.com to start one and we will send a return label and instructions. Hazardous materials and flammable liquids cannot be returned. The full details are in our refund policy.
Still need a hand?
Talk to a real person who knows the materials. Have your order number ready.